User types

From CENS Urban Sensing

Loosely there seem to be three types, with increasing intentionality and engagement - not just with technology but within a place or a microculture:

if being involved/implicated and engaged in some things, places, microcultures, comminities, etc (but of course not all) is good, then platform design choices should support movement in that direction, interested->engaged->implicated, in response to an appropriate commitment on behalf of the user.

the interested user

  • I am interested in X. (interest)
  • I am anonymous. (disengagement)
  • navigate dimensions, categories, summaries
  • QOS: enable browsing microcultures and spaces, aggegrate information
  • drill-down + time spent yields the engaged user

the engaged user

  • I know X. (knowledge)
  • I am with X. (association)
  • I am in X. (presence - space)
  • I link X with Y. (connection)
  • choose the dimension to explore in, probably from a starting point, navigate
  • QOS: enable communication, commenting within a microculture of space
  • original contribution yields the implicated user

the involved (implicated?) user

  • I am X. (identity)
  • I spend time here. (presence - place)
  • I made this. (ownership)
  • implicated through action (civic participation)
  • implicated through the act of observing (civic journalism)
  • wants to get others engaged, implicated
  • QOS: enable capture, actuation within a microculture or location
  • further engagement yields the obsessed user (just kidding)

What about a matrix of user types to important concepts about the systems we're describing?

cens-urbansensing-matrixfun.gif